Complaints & resolution

If a job hasn't gone the way it should, we want to hear about it directly — and quickly, while it's easiest to put right.

How to raise a problem

• Email quotes@handymanfirst.ca with your name, the job, and what's wrong. Photos help here just as much as they do at quoting.
• Prefer to call or write? (647) 494-1699, or post to Azaanex Inc., 5-145 1/2 Church St, Toronto, Ontario M5B 1Y4.
• We'll acknowledge your complaint within two business days.
• We'll investigate — talking to everyone involved — and come back to you with what we found and what we propose to do about it.

What resolution can look like

Depending on the issue: returning to correct the work, adjusting the bill, or both. If work involved a regulated trade, the relevant authority (such as the Electrical Safety Authority or TSSA) also has its own complaint routes, and we'll point you to them where appropriate.

Ontario consumers are also protected under the Consumer Protection Act; nothing in our process limits your rights under it.

Complaints are handled by Azaanex Inc. (Ontario corporation no. 1766541-5), the company that operates HandymanFirst.ca.